Privacy Policy
Last Updated: May 24, 2026
This Privacy Policy explains how CalledItAI LLC, a New Jersey limited liability company ("CalledItAI," "we," "us," or "our"), collects, uses, stores, and discloses information when you visit our website, use our software, create an account, connect third-party services, receive or place calls through our workflows, or otherwise interact with our products and services (the "Services").
Information We Collect
We may collect:
- account information such as your name, email address, login credentials, and business details;
- user and owner information such as authorized user names, roles, permissions, login activity, and account preferences;
- business configuration data such as hours, menus, services, provider names, service areas, scripts, and operational notes;
- caller and interaction data such as caller names, phone numbers, call metadata, recordings where enabled, transcripts, summaries, intake details, appointment requests, service requests, order information, routing outcomes, and follow-up actions;
- calendar and scheduling data when you connect Google Calendar or a similar provider;
- communications data such as SMS alerts, customer confirmations, staff notifications, support messages, and related delivery metadata;
- billing and subscription information, including plan details, billing status, and limited payment metadata from our payment processor;
- technical data such as IP address, browser type, device information, usage information, and logs; and
- support and communications data such as demo requests, support messages, and contact form submissions.
How We Collect Information
We collect information directly from you, from your authorized users and staff, from callers who interact with your CalledItAI workflows, automatically through logs, cookies, local storage, and similar technologies, and from third-party integrations and service providers.
How We Use Information
We use information to provide, operate, maintain, and improve the Services; create and manage accounts; authenticate users; process calls, recordings, transcripts, summaries, bookings, routing, and business workflows; provide dashboards and analytics; support integrations; provision or display phone numbers; send operational alerts and notifications; process subscriptions and billing; communicate with you; provide support; secure the Services; prevent misuse; comply with legal obligations; and enforce our agreements.
Call Processing, Recording, and AI Features
CalledItAI is designed to process business phone interactions. Depending on your setup and applicable law, calls may be recorded, transcribed, summarized, analyzed, and used to trigger follow-up actions or business workflows.
AI systems may process call content, caller requests, business configuration data, and related context to generate responses, summaries, classifications, routing suggestions, analytics, or workflow actions. AI-generated results may be incomplete or inaccurate, and businesses should review important outputs where appropriate.
Businesses using the Services are responsible for determining whether they must provide notices or obtain consent from callers for recording, transcription, AI assistance, messaging, or scheduling workflows under the laws that apply to their business and callers.
Text Messages and Notifications
If your plan or setup includes SMS alerts, customer confirmations, staff notifications, or follow-up messages, we use phone numbers and message content to send and manage those communications. Message delivery may depend on carriers, Twilio, customer devices, and other third parties. Businesses are responsible for ensuring they have appropriate consent and lawful grounds to send messages through the Services.
How We Share Information
We may share information:
- with service providers and vendors that help us operate the Services;
- with communications providers such as Twilio;
- with AI providers such as OpenAI;
- with calendar and scheduling providers such as Google;
- with billing providers such as Stripe;
- with website and workflow providers such as Wix, where applicable;
- with your authorized users, administrators, and connected systems; and
- when required by law, legal process, or to protect rights, safety, and security.
We do not sell personal information for money. We may disclose information to service providers and integration partners as needed to provide the Services.
Payment Information
Payments are processed by third-party payment providers such as Stripe. We do not store full payment card numbers on our servers. We may receive limited billing details, payment status, subscription status, invoices, and transaction metadata needed to manage your account.
Data Retention
We retain information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, maintain security, and enforce our agreements. Retention periods may vary depending on the type of data, your plan, your settings, legal requirements, backup cycles, and the reason the information was collected.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Cookies and Similar Technologies
We may use cookies and similar technologies to keep users signed in, remember preferences, analyze usage, and improve performance. You may be able to manage certain cookie settings through your browser.
Your Rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, portability of, or additional information about the personal data we maintain about you. You may also have rights to opt out of certain processing where applicable. To make a request, contact us using the details below.
If you are a caller interacting with one of our business customers, we may process your information on behalf of that business. In that case, we may direct your request to the business that controls the relevant workflow or account.
State Privacy Notices
Certain U.S. state privacy laws, including laws in states such as New Jersey, California, Colorado, Connecticut, Utah, and Virginia, may provide additional rights to residents when those laws apply. We will respond to applicable privacy requests as required by law.
California Notice
If California law applies, California residents may have certain privacy rights. California also requires operators of commercial websites and online services collecting personal information from California consumers to conspicuously post a privacy policy. This Privacy Policy is intended to help satisfy those obligations.
Do Not Track
Some browsers offer "Do Not Track" signals. There is no uniform industry standard for responding to those signals, so we do not currently respond to them in a separate way.
Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the Services.
Third-Party Services
Our Services may link to or integrate with third-party services. Their practices are governed by their own terms and privacy policies.
Business Customer Responsibilities
Businesses that use CalledItAI are responsible for providing any required privacy notices, call recording notices, consent requests, and customer-facing disclosures for their own callers, customers, staff, and authorized users.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last Updated" date and post the revised version.
Contact Us
If you have privacy-related questions or requests, contact privacy@calleditai.com.
CalledItAI LLC
32 Madison Ave
Lake Hiawatha, NJ 07034